Terms and Conditions
iPickMaids Cleaning Policies
Good Communication: The best way to assure that you receive excellent service is to let us know how you’d like us to improve or what you’d like done differently. Feel free to call or email us at any time, and we’ll make sure that your concerns and requests are taken care of.
- Keys and Alarm Systems
At anytime iPickMaids Employees or staff members are not allowed to received or take any customers keys to their homes or wish to receive any key to any of iPickMaids clients homes at all. It is forbidden to ask any of iPickMaids staff members or employees to received a key to a customers home for frequent recurring service or any of our services.
If an iPickMaids client has an alarm system at their home and it is simple to operate, you can give instructions on its operation by emailing us at email@example.com or add special instruction to your client account log-in; a client can log in by going through this URL: https://ipickmaids.launch27.com/login. However, if your alarm system is complicated, we prefer that your alarm be left off on the day of the cleaning.
Safety Precautions – Please do not ask our staff to:
- Remove our shoes iPickMaids staff has shoe covers.
- Use ladders other than the small stepladder we provide, or climb up on any furniture. Our staff carries extension poles to reach high areas.
- Lift or move heavy items.
- Clean up human or pet waste, blood or bodily fluids.
- Restrain or move an aggressive or barking dog. If your pet is aggressive or uncomfortable with strangers, please restrain her/him before our cleaner(s) arrive. Otherwise we may not be able to provide service, and you may be charged a late cancellation fee.
Our employees are very important to us, and we are very serious about keeping them safe, so they do not use ladders or move anything heavier than 35 lbs. These types of activities put our
employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area.
- Cancellation and rescheduling
You’re welcome to cancel or reschedule with at least 48 hours notice. We plan our schedule ahead of time, and our staff depends on the regular income of a full schedule. When you cancel on short notice, we still need to compensate our staff fairly. When we schedule your cleaning job we reserve that time for you and you alone, and turn other business away.
We charge a $55 for Cancellation under 48hr notice.
To ensure that all your needs are addressed, please correspond all requests and changes directly to your iPickMaids support team @ (669) 232-7095. Please do not communicate these important details with iPickMaids Employees.
Arrival Notice/ Duration of Regularly Scheduled Appointments
Please realize that we give arrival windows of about 2 hours. Many things can affect our schedules, such as cancellations, lockouts or customers adding services. We apologize for future inconvenience but we are usually great to make it on time every appointment as schedule.
For your convenience, iPickMaids gladly accepts the following forms of payment: cash, credit or debit cards. Payments are due in full at the end of each service appointment. If the card on file has been changed please login in to your account at https://ipickmaids.launch27.com/login and update card payment or simply call our office line and we will gladly help @ (669) 232-7095. Late payments may be assessed a 10% service charge. If you have an ongoing schedule with us, we encourage you to set up automatic payment through your login in at https://ipickmaids.launch27.com/login. If you require an invoice, all invoice will be sent in email when as soon as payment is received.
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers.
Please make sure all items requested are performed to your satisfaction the day of your cleaning. There are no refunds for gift certificate purchases.
- SERVICE QUALITY GUARANTEE.
We strive to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 48 hours of service in order for us to address and correct the problem.
If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge.
If we do not receive notice of a problem within 48 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.
Breakage and Loss Policy
iPickMaids liability limits are set at a maximum of 4 times the cost of the service charge on the day in which the breakage/loss occurred. Notification must be made within 48 hours of service, by email or phone. Once the office receives the notification a form will be sent to you to be filled out. Please note the form needs to be received within 25 days after the incident occurs.
We train our staff to take extra care with your belongings, however occasional accidents do happen. Our staff is instructed to report breakage or damage immediately to the office and to you if you’re available. If you believe that something has been damaged or broken by us, we need to hear about it within 24 hours after your appointment. We do not take responsibility for damage not reported within this time frame.
Except for cases of intentional damage, iPickMaids total liability for other property damage is limited to a refund of the amount paid for the cleaning service rendered on the date that the damage occurred. iPickMaids, at its sole discretion, and without admitting liability, may offer to replace or repair the property, in lieu of a refund. iPickMaids will choose the method, manner, and person or persons to perform or supply such repair or replacement.
Items excluded from liability are; cash, jewelry, one-of-a-kind items or hard to get items; items of sentimental value, art, antiques and electronics.
You are responsible for letting us know if there are valuable or irreplaceable items such as heirlooms, so that we can instruct our staff not to touch them. We cannot take responsibility for cleaning these items or for damage to them if they have not been pointed out to us..
We cannot take responsibility for damage to items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall), or items that had prior damage.
iPickMaids never requires tipping, but it is a powerful way to say thank you! Tips may be given directly to your cleaner(s)regularly scheduled clients: Extra tips for end of year monetary gifts are common.
Holidays: We do not provide service on the following holidays. If you have a cleaning appointment scheduled on these days, please call to reschedule or we will automatically reschedule your appointment with a notice prior to change.
Thanksgiving Day / Evening
Christmas Day / Evening
New Years Day / Evening
Memorial Day | Independence Day | Labor Day |